Refund & Cancellation Policy

You may cancel an order before it is dispatched from the store at no charge. Once the order is packed or handed to a delivery partner, it can no longer be cancelled. To cancel, contact us immediately at support@phonelockemi.com or +91 00000 00000 with your order number.

Because we deliver genuine, sealed products quickly, returns are accepted only if the item is:

• Damaged, defective or not working on arrival, or
• Incorrect / different from what you ordered.

Report such issues within 48 hours of delivery with photos. The product must be unused and in its original packaging with all accessories.

Once a return/cancellation is approved, refunds are processed to the original payment method within 5–7 business days. Online payments are refunded via our payment partner (Razorpay); cash-on-delivery orders are refunded to your bank/UPI account. Delivery charges, where applicable, are non-refundable unless the fault is ours.

Products that are used, physically damaged by the customer, or missing original packaging / accessories are not eligible for return or refund.

Email support@phonelockemi.com or call +91 00000 00000 with your order number and reason. We will confirm eligibility and arrange pickup/refund.